Contact IntelliBoard¶

At IntelliBoard, maintaining transparency is our fundamental duty. We don't just provide contact information - we ensure direct access to the right people for every inquiry. From security documentation to compliance support, our contact model is built to build trust through open communication.

Trust starts with a conversation.

If you have questions about security, compliance, data privacy, or integration, we're here to help. Whether you're conducting a vendor assessment, preparing for an audit, or evaluating IntelliBoard for your institution, our team is ready to provide the information you need.

No bots. No gatekeeping. Just direct access to the right people.

Our Contact Framework¶

We route inquiries to the appropriate team to ensure fast, accurate responses through structured communication channels.

How We Handle Documentation Requests¶

Documentation Access Process¶

We make it easy to get the documentation you need - securely and auditably.

• Public Resources: Review our Trust Hub for instant access to public documents
• Policy Directory: Access our Policy Directory for compliance overviews
• Secure Requests: Use our formal process for protected documents like SOC 2 reports and architecture diagrams
• NDA Support: We accept institutional NDAs and provide templates for your convenience

Request Submission Process¶

For protected or sensitive documents, we provide a structured approach to ensure security and compliance.

• Formal Request Form: Use our Security Documentation Request Form for official requests
• Response Timeline: We respond to all valid requests within 2 business days
• Audit Trail: Every request is logged and tracked for compliance purposes
• NDA Execution: Required agreements are processed efficiently when needed

Institutional Support¶

We provide comprehensive support for institutions and auditors through dedicated channels.

• HECVAT Response: Available 🔒 through formal request process
• VPAT Documentation: VPAT available for review
• NDA Templates: Available upon request (contact privacy@intelliboard.net)
• Architecture Diagrams: System and data flow diagrams available under NDA upon request
• Custom Reporting: We can generate specific reports for your compliance needs

Contact at a Glance¶

Your Role in Getting Help¶

Transparency is a shared responsibility. While we provide direct access, your team can strengthen communication by:

• Reviewing our public resources before submitting formal requests
• Providing specific details about your documentation needs
• Following our request process for secure document handling

For comprehensive support, we provide policy access, architecture diagrams, and compliance documentation upon request.