Reliability at IntelliBoard¶

At IntelliBoard, maintaining reliability is our fundamental duty. We don't just meet reliability standards - we engineer them into every layer of our platform. From 99.9% uptime to immutable data layers, our reliability model is built to protect your institution's most critical learning analytics.

Our systems are designed for 99.9% uptime, 4-hour disaster recovery, and immutable data integrity. We are SOC 2 Type I compliant with TX-RAMP Provisional Certification (TX1758009, valid through March 10, 2027), with Type II attestation in progress, and our controls are under active review by independent auditors.

We are building and operating to the full requirements - because trust starts with accountability.

Our Reliability Framework¶

We protect your data through a layered, resilience-first architecture. Every component - from data ingestion to user access - is redundant, monitored, and continuously validated.

How We Ensure Reliability¶

Infrastructure & Availability Management¶

We maintain continuous service through redundant design and proactive monitoring.

• Multi-AZ Deployment: Services run across multiple availability zones to survive regional outages.
• Auto-Scaling: Infrastructure scales dynamically to handle load spikes during peak enrollment or exams.
• Health Checks: Real-time monitoring ensures failed instances are replaced instantly.
• Load Balancing: Traffic distributed across healthy instances for optimal performance.
• SLA Backed: Our Business Continuity Policy 🔒 defines uptime commitments and escalation paths.

Backup & Recovery Strategy¶

We ensure your data is never a single point of failure through comprehensive protection.

• Daily Snapshots: Encrypted backups taken every 24 hours with point-in-time recovery.
• 30-Day Retention: Full recovery window for compliance and auditing requirements.
• Cross-Region Copy: Backups replicated to geographically separate AWS regions.
• Weekly Testing: Restore procedures validated weekly to ensure data recoverability.
• Encryption: All backups encrypted at rest using AES-256 with AWS KMS.

Data Integrity & Validation¶

We protect data accuracy through immutable storage and continuous validation.

• Immutable Event Layer: Every learning interaction is time-stamped and preserved forever.
• Schema Validation: Ensures incoming data matches expected formats and quality standards.
• Anomaly Detection: Flags outliers and suspicious patterns for immediate review.
• Audit Trail: Complete lineage tracking from data source to final insight.
• Real-Time Monitoring: Continuous validation ensures data quality throughout processing.

Reliability at a Glance¶

Your Role in Reliability¶

Reliability is a shared responsibility. While we maintain the platform's resilience, your team can strengthen your posture by:

• Configuring stable LMS integrations with secure API keys
• Validating data flows during onboarding and after LMS updates
• Reporting anomalies to support@intelliboard.net

For disaster recovery planning, we provide runbooks and integration guides upon request.