Reliability at IntelliBoard¶

At IntelliBoard, maintaining reliability is our fundamental duty. We don't just meet reliability standards - we engineer them into every layer of our platform. From 99.9% uptime to immutable data layers, our reliability model is built to protect your institution's most critical learning analytics.

Our systems are designed for 99.9% uptime, 4-hour disaster recovery, and immutable data integrity. We are SOC 2 Type I compliant, with Type II attestation in progress, and our controls are under active review by independent auditors.

We are building and operating to the full requirements - because trust starts with accountability.

Our Reliability Framework¶

We protect your data through a layered, resilience-first architecture. Every component - from data ingestion to user access - is redundant, monitored, and continuously validated.

How We Ensure Reliability¶

Infrastructure & Availability Management¶

We maintain continuous service through redundant design and proactive monitoring.

• Multi-AZ Deployment: Services run across multiple availability zones to survive regional outages.
• Auto-Scaling: Infrastructure scales dynamically to handle load spikes during peak enrollment or exams.
• Health Checks: Real-time monitoring ensures failed instances are replaced instantly.
• Load Balancing: Traffic distributed across healthy instances for optimal performance.
• SLA Backed: Our Business Continuity Policy 🔒 defines uptime commitments and escalation paths.

Backup & Recovery Strategy¶

We ensure your data is never a single point of failure through comprehensive protection.

• Daily Snapshots: Encrypted backups taken every 24 hours with point-in-time recovery.
• 30-Day Retention: Full recovery window for compliance and auditing requirements.
• Cross-Region Copy: Backups replicated to geographically separate AWS regions.
• Weekly Testing: Restore procedures validated weekly to ensure data recoverability.
• Encryption: All backups encrypted at rest using AES-256 with AWS KMS.

Data Integrity & Validation¶

We protect data accuracy through immutable storage and continuous validation.

• Immutable Event Layer: Every learning interaction is time-stamped and preserved forever.
• Schema Validation: Ensures incoming data matches expected formats and quality standards.
• Anomaly Detection: Flags outliers and suspicious patterns for immediate review.
• Audit Trail: Complete lineage tracking from data source to final insight.
• Real-Time Monitoring: Continuous validation ensures data quality throughout processing.

Reliability at a Glance¶

Your Role in Reliability¶

Reliability is a shared responsibility. While we maintain the platform's resilience, your team can strengthen your posture by:

• Configuring stable LMS integrations with secure API keys
• Validating data flows during onboarding and after LMS updates
• Reporting anomalies to support@intelliboard.net

For disaster recovery planning, we provide runbooks and integration guides upon request.